"WE THE MEMBERS OF J.K. TOOLS & FASTENERS ARE DEDICATED TO ENHANCE CUSTOMER SATISFACTION. WE SATISFY OUR CUSTOMERS BY DELIVERING PRODUCTS ON TIME AT A COMPETITIVE PRICE & QUALITY, WHILE MEETING THEIR NEEDS AND EXPECTATIONS WITH CONTINUAL IMPROVEMENT IN OUR QUALITY MANAGEMENT SYSTEM."
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Quality Objectives
1) 100% ON TIME DELIVERY TO CUSTOMER PER MONTH. 2) REJECTION PERCENTAGE OF J.K. TOOLS & FASTENERS AT CUSTOMER END - TO MAINTAIN BELOW 4% PER QUARTER. 3) CUSTOMER SATISFACTION INDEX MINIMUM 90 HRS. PER ANNUM. 4) TRAINING HRS. OF ALL EMPLOYEES - MINIMUM 12 HRS. PER ANNUM. 5) INCREASE IN SALES TURNOVER 10% PER ANNUM OF THE CURRENT STATUS 6) ADMINISTRATIVE EXPENSES V/S SALES - 3% REDUCTION PER ANNUM.
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Quality Assurance
We believe the quality agreement is necessary to exceed the competition, therefore our advanced products show our strict adherence to the leading manufacturing standards. Our quality policy makes our quality control department liable to examine the procured inventory of raw materials and to administer meticulous inspections on the finished product range. The systems and processes are precisely defined and their effectiveness and performance in operations are monitored with appropriate corrective procedures to achieve the aspired goals. In order to assure conformity of the product inside desired range, we do not outsource any method that may influence its product conformity.
